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Practical 'Sales Knowledge' training courses and workshops
Do you want to improve your sales force performance?
Practical "Sales Knowledge" selling skills training courses, seminars and practical workshops would greatly increase your selling skills and sales performance.
(1) In-house Training ‘Practical retail selling skills’ - 1 day
Learn how to use the effective retail selling system? - Trainer: Miodrag KosticHow to make the first contact with customers? How to communicate the right information-message? How to up-sell, cross-sell? How to use effective sales methodology?
(2) In-house Training ‘Retail selling and customer loyalty’ - 2 days
Sell retail and gain loyal customers? - Trainers: Miodrag Kostic and Danijel TavcioskiLearn how to use successful sales methodology? How to recognize and adopt to various customer types? How to gain and keep loyal customers? Learn how to work in teams?
(3) In-house Training ‘Retail selling academy program’ - 3 days
Full 3 days retail selling program? - Trainers: Miodrag Kostic and Danijel TavcioskiHow to use successful sales methodology? How to recognize customer types and sell? How to gain and maintain customer loyalty? Learn how to become successful retail salesman?
(4) In-house Training ‘Direct personal-selling skills’ - 2 days
Improve your direct selling skills! - Trainers: Miodrag Kostic and Danijel TavcioskiParadigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients
(5) In-house Training ‘Telephone selling skills’ - 2 days
Increase your telephone sales! - Trainers: Miodrag Kostic and Danijel TavcioskiOrganization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls
(6) In-house Training ‘Personal selling skills’ - 1 day
Improve your personal selling skills! - Trainer: Daniel TavcioskiWhat is really selling? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs.
(7) In-house Training ‘Customer loyalty programs’ - 1 day
Create successful loyalty programs! - Trainer: Daniel TavcioskiUnderstanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience
(8) In-house Training ‘Convincing sales presentation’ - 2 days
Improve sales presentation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiSales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations
(9) In-house Training ‘Effective sales negotiations’ - 2 days
Improve sales negotiation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiWhat is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement
(10) In-house Training ‘Customer service excellence’ - 1 day
Offer great customer service! - Trainer: Miodrag KosticCustomer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations
(11) In-house Training ‘Sales plan and selling strategy’ - 3 days
Create your own sales plan! - Trainers: Miodrag Kostic and Danijel TavcioskiWhere are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers
We do not teach cheap NLP tricks, complicated sales techniques or secret closes. We use the most advanced sales methodology based on David Sandler, Antony Robbins, Harvey Mackey, Dale Carnegie, Tom Hopkins and Ron Martin selling systems.
Our goal is not a quick sale (just for the profit), but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.
These in-house trainings are available in English language to organizations throughout the Balkans, Southern Europe, Mediterranean and Middle East region in:
Albania, Algeria, Armenia, Azerbaijan, Bahrain, Bulgaria, Croatia, Cyprus, Dubai, Egypt, Georgia, Hungary, Gibraltar, Greece, Iran, Iraq, Israel, Italy, Jordan, Kuwait, Lebanon, Libya, Malta, Monaco, Montenegro, Morocco, Oman, Portugal, Qatar, Rhodos, Romania, Saudi Arabia, Serbia, Slovenia, Spain, Syria, Tunisia, Turkey and United Arab Emirates.
