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Practical 'Sales Knowledge' training courses and workshops
Do you want to sell more and build a loyal customer base?
Practical "Sales Knowledge" selling skills training courses, seminars and practical workshops would greatly increase your selling skills and sales performance.
(1) In-house Training ‘Key account management training’ - 2 days
Manage your key accounts! - Trainers: Miodrag Kostic and Melisa Seleskovic-KapicWhat is key account management? What is key accounts analyses? Who are key account managers (KAM)? Why do you loose key accounts? How do you keep key accounts?
(2) In-house Training ‘Telephone debt collection training’ - 3 days
Effective debt collection! - Trainers: Miodrag Kostic and Melisa Seleskovic-KapicWhy is debt collection important? What is the debt collection system? How do you react to clients excuses? Why clients do not pay? How do you manage emotional states?
(3) In-house Training ‘Sales plan and selling strategy’ - 3 days
Create your own sales plan! - Trainers: Miodrag Kostic and Danijel TavcioskiWhere are your sales? Where do you want to go? How will you get there? 50 questions + 50 right answers = better sales management + higher profit + loyal customers
(4) In-house Training ‘Customer service excellence’ - 1 day
Offer great customer service! - Trainer: Miodrag KosticCustomer service paradigm? What customers want? Five levels of customer expectancy. How is customer service managed? Pro-active listening. Solving conflict situations
(5) In-house Training ‘Effective sales negotiations’ - 2 days
Improve sales negotiation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiWhat is negotiating in sales? Types of sales negotiation. Sales process and negotiating. Ten commandments of negotiating BATNA best alternative to negotiated agreement
(6) In-house Training ‘Convincing sales presentation’ - 2 days
Improve sales presentation skills! - Trainers: Miodrag Kostic and Danijel TavcioskiSales presentation phenomena - Informing and convincing - Preparing successful sales presentation People buy from people they love - Preparing for unpleasant situations
(7) In-house Training ‘Customer loyalty programs’ - 1 day
Create successful loyalty programs! - Trainer: Daniel TavcioskiUnderstanding relations between company and its customers. Loyalty is created by predefined scenario. Identifying key elements of customer experience
(8) In-house Training ‘Personal selling skills’ - 1 day
Improve your personal selling skills! - Trainer: Daniel TavcioskiWhat is really selling? What customers buy? How buyer buys? Advice in sales. How to organize sales force? Teamwork and synergy in sales. Loyalty programs.
(9) In-house Training ‘Telephone selling skills’ - 2 days
Increase your telephone sales! - Trainers: Miodrag Kostic and Danijel TavcioskiOrganization culture, influence on communication - telephone communication – active listening - communication styles - preparing and presenting information - managing calls
(10) In-house Training ‘Direct personal-selling skills’ - 2 days
Improve your direct selling skills! - Trainers: Miodrag Kostic and Danijel TavcioskiParadigm of direct selling – How to recognize different types of customers? Systematic selling process (10 steps) – Developing and maintaining quality relations with clients
(11) In-house Training ‘Retail selling academy program’ - 3 days
Full 3 days retail selling program? - Trainers: Miodrag Kostic and Danijel TavcioskiHow to use successful sales methodology? How to recognize customer types and sell? How to gain and maintain customer loyalty? Learn how to become successful retail salesman?
(12) In-house Training ‘Retail selling and customer loyalty’ - 2 days
Sell retail and gain loyal customers? - Trainers: Miodrag Kostic and Danijel TavcioskiLearn how to use successful sales methodology? How to recognize and adopt to various customer types? How to gain and keep loyal customers? Learn how to work in teams?
(13) In-house Training ‘Practical retail selling skills’ - 1 day
Learn how to use the effective retail selling system? - Trainer: Miodrag KosticHow to make the first contact with customers? How to communicate the right information-message? How to up-sell, cross-sell? How to use effective sales methodology?
Our goal is not a quick sale, but systematic selling to gain and maintain loyal customer base, as the only way of achieving sustained business growth.
NEW = Do you want better sales performance and effective change management?
