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Credit collection recovery techniques - Debt collector training
Do you want to use more effective credit-debt collection recovery techniques?
Trainers: Miodrag Kostic and Daniel Tavcioski - 3 days
Training content:
- What is credit collection recovery?
- What is debt collector training?
- Why is effective credit collection important?
- Why is it important to keep the customers?
- What is customer loyalty and how to achieve it?
- What is the debt collection system?
- What are the steps in credit collection?
- How do you open communication?
- How do you reach the right person?
- How do you start conversation?
- How do you activly listen the customer?
- How do you ask for money?
- How do you control conversation?
- How do you ask the right questions?
- How do you close conversation?
- What are the clients common excuses?
- How to agree on payment terms and close the call?
- How do you react to clients excuses?
- How to respond at second and third call?
- Why clients do not pay?
- How to find out what clients really say under stress?
- How do you manage emotional states?
- How do you influence people?
- What are the tools of persuasion?
- How to develop active listening skills?
- How to ask the right questions?
- What is telephone communication?
- Why is telephone communication different?
- What is telephone etiquette?
- How to control telephone communication?
- What are the basic principles of negotiation?
- What is the difference between interest and position?
- What is negotiation based on interests?
- How do you accomplish negotiating goals?
- What are the functional types of personality?
- How do you negotiate with different personalities?
- What are usual problems in credit collection recovery?
- How do you solve problems with your clients?
- What are the conflict situations in credit collection?
- How do you resolve conflict situations?
- What are six steps to control the emotional client?
We perform our telephone credit collection recovery training with two trainers present and active all the time, resulting in much better learning effectiveness and better price (per participant).
Trainer - Miodrag Kostic - Director of 'VEZA' Inc.
Trainer - Danijel Tavcioski - Director of 'KAKO' Inc.
Please call us: +381 63 60 80 26 - Email: info@businessknowledge.biz
Reservations and application: This credit collection recovery program is performed in English language, according to pre-defined schedule, for groups of participants, per your individual request.
These in-house trainings are available in English language to organizations throughout:
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