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Credit collection recovery techniques - Debt collector training
Do you need more effective credit-debt collection recovery techniques?
This training is performed in partnership:
 BusinessKnowledge.biz |
 |
Trainers: Miodrag Kostic and Melisa Seleskovic-Kapic - 3 days
Training content:
- What is credit collection recovery?
- What is debt collector training?
- Why is effective credit collection important?
- What are the financial effects of credit receivables?
- On annual financial results and profits?
- On overall costs?
- Why is it important to keep the customers?
- What is customer loyalty and how to achieve it?
- What is the debt collection system?
- When does the collection process begin?
- What are differences in selling and collecting process?
- What are correct and what effective collatherals?
- What are other prevention tools?
- What are prevention tools in international sales?
- What are the most common prevention tools?
- What are risks of each prevention tool?
- What if debt ends up at Courts, will you get your money?
- What is Credit Rating? Who controls credit rating?
- How does collecting agency work?
- What are debt collector techniques?
- What is factoring?
- What are the steps in credit collection?
- How do you open communication?
- How do you reach the right person?
- How do you start conversation?
- How do you activly listen the customer?
- How do you ask for money?
- How do you control conversation?
- How do you ask the right questions?
- How do you close conversation?
- What are the clients common excuses?
- How to agree on payment terms and close the call?
- How do you react to clients excuses?
- How to respond at second and third call?
- Why clients do not pay?
- How to find out what clients really say under stress?
- How do you manage emotional states?
- How do you influence people?
- What are the tools of persuasion?
- How to develop active listening skills?
- How to ask the right questions?
- What is telephone communication?
- Why is telephone communication different?
- What is telephone etiquette?
- How to control telephone communication?
- What are the basic principles of negotiation?
- What is the difference between interest and position?
- What is negotiation based on interests?
- How do you accomplish negotiating goals?
- What are the functional types of personality?
- How do you negotiate with different personalities?
- What are usual problems in credit collection recovery?
- How do you solve problems with your clients?
- What are the conflict situations in credit collection?
- How do you resolve conflict situations?
- What are six steps to control the emotional client?
We perform our telephone credit collection recovery training with two trainers present and active all the time, resulting in much better learning effectiveness and better price (per participant).
Trainer - Miodrag Kostic - Director of 'Business Knowledge' Inc.
International consultant, lived and worked in USA for 17 years. Experience: 3 years owner and director of "MK Export" Staten Island-NY, 7 years owner and manager of "TGallery" retail store chain in New York and Honolulu, 5 years owner and director of "Web Consulting Honolulu" consulting company, 7 years senior consultant, owner and director of "BusinessKnowledge" www.businessknowledge.biz Belgrade, Serbia
Trainer - Melisa Seleskovic-Kapic - Director of 'Smart Sales' Inc.
Masters of Management and Technology. Experience: 6 years Business Development Manager of "European Dynamics SA" Luxembourg, 3 years CSD Marketing Manager then Regional Sales Manager in "Coca Cola Hellenic", 2 years Chief Operations Officer of finance institution "LOKmicro", 3 years senior consultant, owner and director of "SmartSales Consulting" www.smartsales.ba Sarajevo, Bosnia and Herzegovina
Please call us: +381 63 60 80 26 - Email: info@businessknowledge.biz
Reservations and application: This credit collection recovery techniques training is performed in English language, according to pre-defined schedule, for groups of participants, per your individual request.
These in-house debt collector trainings are available in English language to organizations throughout:
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