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Sales training

Customer service training - client care skills - 1 day workshop


Do you want to improve your employees customer service skills?


Trainers: Miodrag Kostic - 1 day


A highly intensive two day customer service skills workshop that will give your sales staff necessary skills, proper attitude and much needed competence to maximise sales and create long-term customer loyalty.

Our goal is not a quick sale, but client care and customer service excellence to gain and maintain loyal customers, as the only way of achieving sustained growth.


Training content
  • Customer service paradigm
  • Why is customer service so important?
  • What customers want?
  • What customers expect?
  • Five levels of customer expectancy
  • How is customer service managed
  • Discovering customer wants and needs
  • Pro active listening
  • Positive communication
  • Problems in communication
  • Importance of time management
  • How to say NO when you have to
  • Solving conflict situations
  • Post customer service communication
  • Preparing reports on customer contacts
Download sample of our 'Direct Selling Training' Power Point presentation (1.2 MB)

This practical competency-based customer service skills training-workshop is highly interactive, with lots of role-playing to practise the acquired client care skills.

1 business day training (7 hours)

Trainer - Miodrag Kostic - Director of 'VEZA' Inc.

Our interactive workshops, trainings and public seminars are available in English language to organizations throughout the European region, in:
United Kingdom Ireland Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech Republic Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Suomi Finland Finland Portugal Portugal Portugal Portugal Belgique België Belgium Sverige Sweden España Spain Espana Spain Italia Italy Slovenija Slovenia Osterreich Austria Magyarorszag Hungary Malta Malta Ellada Greece Poranešna Jugoslovenska Republika Makedonija Former Yugoslav Republic of Macedonia Bälgarija Bulgaria România Romania Hrvatska Croatia Türkiye Turkey Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraina Ukraine Republica Moldova Moldova Island Iceland Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus' Belarus Schweiz Suisse Svizzera Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Download Power Point presentation of our education and consulting services (1.3 MB)

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26