srpski english
Sales training

Customer relationship loyalty programs training 1 day seminar


Crating and implementing effective customer relationship loyalty programs

Trainer: Daniel Tavcioski - 1 day


A highly intensive 1 day customer relationship training to give your sales staff propper skills and competence to maximise direct sales and create long-term customer loyalty.

The goal of successfull loyalty program is not only to sell the products or services, but to insure their repeated purchases (buying).


Training content
  • Loyalty is not a rational phenomena
  • Understanding relations between company and its customers
  • Loyalty is reaction created by predefined scenario
  • Influence of branding on experience of loyalty
  • Identifying key elements of customer experience
  • Creating customer attention grabbing scenario
  • Creating scenario for developing customer relationship
  • The role of employees in final contact with customers
  • Customer loyalty is the greatest corporate asset
Download sample of our 'Direct Selling Training' Power Point presentation (1.2 MB)

This practical competency-based sales and customer relationship training-workshop is highly interactive, with lots of role-playing to practise the acquired selling skills.

1 business days training (7 hours)

Trainer -Daniel Tavcioski - Director of 'KAKO' Agency

Note:
Prerequisite for this training is to take 2 day training course ‘Direct selling skills’


Reservations and application: This interactive in-house training is performed in English and Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.

These in-house trainings are available in English language to organizations throughout the European region, in:
Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Suomi Finland Finland Portugal Portugal Ireland Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech United Kingdom Republic Portugal Portugal Belgique België Belgium Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bulgaria România Romania Hrvatska Croatia Turkey Κύπρος Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus' Belarus Georgia Schweiz Suisse Svizzera Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Download Power Point presentation of our education and consulting services (1.3 MB)

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26