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Sales training

Direct personal-selling skills seminar 2 day sales training course


To increase your direct personal-selling skills and improve relationship with your clients


Trainers: Miodrag Kostic and Daniel Tavcioski - 2 days


A highly intensive two day direct personal-selling skills workshop that will give your sales staff necessary skills, proper attitude and much needed competence to maximise sales and create long-term customer loyalty.

Our goal is not a quick sale (just for the profit sake), but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.


Training content
  • Direct selling paradigm.
  • How to recognize different types of customers?
  • Intro into systematic selling process (10 steps)
  • 1) The first contact - greeting
  • 2) Establish rapport with the prospect
  • 3) Discover customer wants-pain
  • 4) Solve the problem of price (payment)
  • 5) Give the right information – presentation
  • 6) Overcome obstacles – complaints
  • 7) Make a deal – contract
  • 8) Ask for the sale – closing
  • 9) Sell and earn more – cross-up-sell
  • 10) Confirm the sale – post sale
  • Characteristics of the top salesman.
  • Customer relationship development.
  • Developing selling habits.
Download sample of our 'Direct Selling Training' Power Point presentation (1.2 MB)

This practical competency-based direct selling skills training-workshop is highly interactive, with lots of role-playing to practise the acquired selling skills.

2 business days training (14 hours)

Trainer - Miodrag Kostic - Director of 'VEZA'Inc.

Trainer -Danijel Tavcioski - Director of 'KAKO' Agency

Reservations and application: This interactive in-house training is performed in English and Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.

Download Power Point presentation of our education and consulting services (1.3 MB)

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26