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Sales training

'Sell retail' sales seminar 1 day training selling workshop


Increase your retail selling skills and your sales staff motivation.


Intensive one day retail sales training-workshop to give your sales staff needed competence to maximise retail sales and create long-term customer loyalty.

Expected result: Sales people using methodological-systematic approach to retail selling.

12 easy steps to success
  1. How to make the first contact - the right impression?
  2. How to position yourself in relation to your customer?
  3. How to open the communication with your customer?
  4. How to communicate what is your store all about?
  5. How to give the right information on specific products?
  6. How to overcome the obstacles during selling process?
  7. How to get your customer to make the buying decision?
  8. How to tell your customer to buy the product - close the sale?
  9. How to up-sell and earn more per each sale?
  10. How to cross-sell and make additional sales?
  11. How to build lasting relationship with your customers?
  12. How to get your customers to recommend you?
Download the sample of our 'Retail Selling Training' Power Point presentation (1.2 MB)

Practical competency-based retail selling training-workshop is highly interactive, with role-playing to practise the acquired selling skills.

Download the training plan (PDF)

Our goal is not a quick sale (just for the profit sake), but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.


1 business day training (7 hours)

Trainer - Miodrag Kostic - Director of VEZA d.o.o.


Miodrag Kostic has owned and managed "The T-Gallery", chain of upscale retail stores on prestigious locations at “South Street Seaport, New York”, and “Aloha Tower Marketplace, Honolulu”. (from 1991-1999)
  • Owned and operated businesses in USA for 15 years (New York and Honolulu)
  • Owner of business consulting agency “Web Consulting Honolulu” from 1998
  • Business and web consulting services to leading Hawaiian corporations like: Maui Divers, Imagitel, Life Foundation, Maui Goose …
  • From February 2004 co owner and director of VEZA Inc. business consulting agency
  • Business consulting and education services to leading companies in Serbia and the region, Zorka Pharma, NIS, JamaxM, Almex, Pogodak, AMIS Telecom, F-Secure …
  • Guest lecturer at international events-congresses: E-Trgovina Palic, IT Seminar ...
  • Innovation management consalting certificate (Brighton University, UK)
  • Published over 100 articles on business-marketing in Emagazin and COM magazin
These in-house trainings are available in English language to organizations throughout the European region, in:
United Kingdom Ireland Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech Republic Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Finland Finland Portugal Portugal Portugal Portugal Belgique Belgium Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bälgarija Bulgaria România Romania Hrvatska Croatia Türkiye Turkey Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Respublikasi Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus' Belarus Sak'art'velo Georgia Schweiz Suisse Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Also available in 2 day and 3 day programs:

(2) Training ‘Retail selling and customer loyalty’ - 2 days

Sell retail and gain loyal customers? - Trainers: Miodrag Kostic and Danijel Tavcioski

(3) Training ‘Retail selling academy program’ - 3 days

3 days (full) retail selling program? - Trainers: Miodrag Kostic and Danijel Tavcioski

Please contact us at: info@businessknowledge.biz, or call: +381 63 60 80 26