srpski english
Sales training

Telephone selling skills seminar 2 day phone sales training

Improve telephone selling skills, increase phone sales and customer relationship!

Trainers: Miodrag Kostic and Marko Burazor - 2 days

A highly intensive 2 day telephone selling workshop to give your sales staff propper skills and competence to maximise phone sales and create long-term customer loyalty.

Our goal is not a quick sale (just for the profit sake), but selling to gain and maintain loyal customers, as the only way of achieving sustained growth.

Training content
  • Learning telephone selling phenomenon
  • Organization culture and its influence on communication
  • Awareness on necessary attitude when communicating with clients
  • Understanding of transaction nature of human relations – essential for service
  • Professional and friendly conversation
  • Telephone communication – active listening
  • Comparing direct and telephone communication
  • Communication styles (different type of clients)
  • Preparing and presenting information
  • Adopting to listeners style and improving personal style
  • Simulating telephone query (practical example)
  • Time management (limiting conversation)
  • Identifying the motive for purchasing
  • Skills of controlling listeners reactions
  • Managing complaints and appeals
  • Strategies for managing the calls
  • Preparing reports on work with clients
Download sample of our 'Direct Selling Training' Power Point presentation (1.2 MB)

This practical competency-based direct selling skills training-workshop is highly interactive, with lots of role-playing to practise the acquired selling skills.

2 business days training (14 hours)

Trainer - Miodrag Kostic - Director of 'VEZA'Inc.

Trainer - Marko Burazor - Director of 'BCAgency'

Prerequisite for this training is to take 2 day training course ‘Direct selling skills’

Reservations and application: This interactive in-house training is performed in English and Serbian language, and according to pre-defined schedule, for groups of participants, per your individual requests.

These in-house trainings are available in English language to organizations throughout the European region, in:
United Kingdom Ireland / Eire Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech Republic Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Suomi / Finland Finland Portugal Portugal Portugal Portugal Belgique / België Belgium Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ελλάδα - Ellada Greece Poranešna Jugoslovenska Republika Makedonija (P.J.R.M.) Former Yugoslav Republic of Macedonia Bälgarija Bulgaria România Romania Hrvatska Croatia Türkiye Turkey Κύπρος Kypros Kýbrýs Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Respublikasi Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus' Belarus Sak'art'velo Georgia Schweiz / Suisse / Svizzera Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino

Download Power Point presentation of our education and consulting services (1.3 MB)

Please contact us at:, or call: +381 63 60 80 26